If I do not have an account, can I buy any product through JuleWear occasionally?
We do not set up accounts, we operate on a C.O.D basis only.
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If I do not have an account, can I buy any product through Jule Wear occasionally?
We do not set up accounts. We operate on a C.O.D basis only.
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If I do not have vectored artwork, will you still accept my order?
We can vector your art for you, at a small fee.
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Can I see a sample of a promotional item before I purchase it?
We can make pre-production samples at a sampling fee. We can also provide you with a graphic image of what your garment will look like.
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Can I change or cancel my order once it has been placed?
After production has begun, no changes can be made and no cancellations will be accepted.
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What is your return policy?
We only accept returns for faulty garments. If you have a faulty garment to return, please ensure it is returned within seven days.
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Can you match to a PMS colour?
We offer our own spot colours, and advise you to choose from this range. If you supply us with a PMS colour, we can provide you with our closest colour match.
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Can we use sublimation print on any type of product/fabric?
No. Sublimation is normally applied on to 100% polyester fabric.
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Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
Yes, small text, fine detail and colour gradients can be difficult to reproduce with embroidery. Additionally, the type of fabric the logo is applied to affects the level of detail that can be reproduced.
Please ask to speak with a graphic artist for clarification.
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What sort of fabrics do you use on your clothing?
We only offer apparel made from quality fabrics.
There’s everything from easy care poly/cotton, 100% cotton to breathable and hi-tech materials like ‘cool dry’, as well as material that offer sun-protection.
Our apparel is comfortable and functional with something to suit everyone.
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How many colours can I have on my garment?
The amount of colours on a sublimated garment is unlimited, provided they are from our spot colours.
Knitted garments have a maximum of four different colours, which must also be from our available yarn colours.
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How do I know what sizes to order?
We have a sizing chart available. (Include a hyperlink to sizing page?)
If you still have concerns, please speak to one of our sales representatives.
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Can I pick my own design instead of a catalogue design?
Absolutely. You can provide our graphic artists with your own design and they will be able to assess whether or not it is possible to replicate.
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Is there a set up fee for my design?
If you provide us with vectored art (pdf, ai, .eps files) there will be no set up fee.
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What are the minimum amount of shirts I need to order?
In most cases, the minimum order is 20 units. This applied to all garments except jackets and 240gm knitted polos (in which case, 50 units is the minimum).
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If I provide a jersey made by another company, can you replicate it?
Yes. Our graphic artists can replicate your design and match your current jerseys almost identically.
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Will I receive a discount for larger quantities?
Yes. Send a quote request to one of our sales staff and we can give you the best possible price depending on how many garments you order.
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Can I have a sample made before I order?
Only in special circumstances.
Creating a sample garment is very costly as our production line must be setup only to create one specific garment. A sample garment is only created for orders of 150 or more units, and the price is assessed depending on the nature of the garment.
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Will you match a competitor’s price?
Yes. Give us your quote from your previous supplier and we will do our best to meet, if not beat their best price.
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